Overview
The Communication & Feedback module acts as a seamless bridge between your business and your customers. It allows for effortless feedback collection, lead generation, and transparent communication status tracking. Empower your business to manage incoming inquiries efficiently and keep your customers informed at every step.
Key Features
Channel Management
Create multiple communication channels (e.g., "Support", "Sales", "Feedback") with unique configurations.
Public Feedback Interface
Embed a unique, borderless feedback form directly into your website using a simple iframe.
Unified Dashboard
View, filter, and manage all messages and leads from a single dashboard.
Automated Notifications
Keep everyone in the loop with automatic email confirmations and status updates.
How It Works
- Create a Channel: Set up a specific channel for your needs (e.g., "Website Feedback").
- Embed the Widget: Copy the generated code and place it on your website.
- Receive Feedback: Customers submit messages through the borderless form.
- Manage & Reply: View messages in your dashboard, mark them as resolved, or reply directly via email.
What's Coming Next
We are actively working on integrating advanced AI capabilities to make your communication even smarter.
AI-Powered Automated Replies
Imagine an assistant that never sleeps. Our upcoming AI integration will automatically analyze incoming messages and provide smart, accurate responses to common queries.
- Smart Filtering: The AI understands the intent behind every message, categorizing them instantly.
- Instant Answers: If a customer asks "What are your opening hours?", "What services do you offer?", or "What is your pricing?", the AI will instantly respond with the correct information based on your business profile.
- Seamless Handoff: Complex queries are automatically flagged and routed to your team for personal attention.